Shipping Protection & Tipping Policy
At Minyunelora, certain optional services are available during checkout to give customers additional choice when placing an order. These services are voluntary and are only included when selected by the customer.
1. Optional Add-Ons
Shipping Protection and Tipping are optional checkout selections. Neither service is required to complete an order.
- Shipping Protection: An optional service that may provide coverage for eligible cases involving loss, damage, or theft while a package is in transit.
- Tipping: An optional contribution for customers who wish to show appreciation for our fulfillment and customer support teams.
2. Shipping Protection
If Shipping Protection is selected during checkout, qualifying delivery issues may be covered under the applicable protection terms.
For details about coverage, exclusions, and the claims process, please review:
Shipping Protection & Tipping Policy
3. Optional Service Refunds
If you select Shipping Protection or add a Tip and later decide that you no longer want the service, you may request a full refund of the applicable optional charge without providing a reason.
Refund requests for these voluntary services may also be submitted after the main order has been shipped. If either option was added unintentionally during checkout, the applicable fee remains eligible for a full refund.
4. Contact Us
For questions regarding these optional services or to request a refund, please contact our customer support team:
- Phone (Call or Text): +1(213) 329-4203
- Email: support@minyunelora.com
Our support team will review your request and provide assistance regarding the applicable optional service.