Return Policy

Welcome to the Minyunelora Return & Refund Policy. If there is an issue with your order, please review the information below and contact us at support@Minyunelora.com for assistance.

Final Sale Policy

Orders placed through Minyunelora are treated as final sale purchases. We do not accept standard returns based on change of mind and do not provide general product exchanges.

Exceptions apply only where an item arrives with a confirmed manufacturing defect, shipping damage, or fulfillment mistake, such as receiving the wrong product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so the issue can be reviewed.

  • 7-Day Claim Period: Please inspect your order after delivery. Claims must be submitted within seven (7) days of the confirmed delivery date.
  • Information Required: Email support@Minyunelora.com with your Order ID, the email address used for the purchase, a description of the issue, and clear photo or video evidence showing the defect, damage, or incorrect item.
  • Available Resolutions: Each claim is reviewed individually. Where approved, the resolution may include a replacement, partial credit, or full refund.

Refund Processing

If a partial or full refund is approved, the authorized amount will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refunded amount to appear on your statement. Processing times may vary depending on your bank or payment provider.

Exchanges

Minyunelora does not offer standard product exchanges.

If an item is confirmed to be defective or seriously damaged on arrival and the claim is approved, an identical replacement may be issued.

Unauthorized Returns

Please do not return products to our fulfillment centers without receiving prior written authorization from our support team.

Packages sent back without an approved claim may be rejected. Minyunelora is not responsible for unauthorized return shipments, and refund or replacement requests connected to unapproved returns may be declined.